7cassino Frequently Asked Questions – Complete FAQ

No. Registering at 7cassino only requires basic personal information and email and phone verification. No documents need to be uploaded when creating your account.

Identity verification (KYC) is required to process withdrawals above a certain amount, or when additional confirmation is needed. The KYC process consists of a photo of your ID (front and back), a selfie holding your ID next to your face, and proof of address. Review takes up to 48 business hours. We recommend completing KYC right after your first deposit to avoid delays when withdrawing.

No. 7cassino allows only one account per individual, linked to the account holder's CPF. Attempts to create multiple accounts using the same CPF, email, phone number, IP address, or payment method are detected automatically and result in all associated accounts being closed.

If you forget your login details, use the password recovery option on the login screen — do not create a new account. Creating a duplicate account to obtain additional bonuses is considered fraud and may result in a permanent suspension.

To update your registered email or phone number, go to My Account → Settings → Personal Details after logging in. For security reasons, changing contact details requires additional verification — a code is sent to your current contact before the change to the new one is allowed.

If you no longer have access to your old email or phone number, contact support via live chat or at suporte@7cassino.best. The team will request identity verification using your CPF and a document to complete the update securely.

To permanently close your account, contact support at suporte@7cassino.best or via live chat to request the closure. Before confirming, withdraw your available balance via Pix — after closure, any remaining balance is held for 30 days to cover potential disputes and is then processed in accordance with the Terms and Conditions.

If the reason is difficulty with gambling, we recommend considering temporary or permanent self-exclusion before closing your account, as it prevents re-registration with the same details. Learn more at Responsible Gambling.

On the login screen, click "Forgot my password". Enter your registered email or CPF and a 6-digit verification code will be sent to your registered email or phone — usually in under 1 minute. Enter the code, create your new password, and log in normally.

If you no longer have access to your registered email or phone number, contact support. The team will verify your identity and guide you through the recovery process, which may take up to 24 business hours for security reasons.

No. 7cassino runs entirely in your mobile or desktop browser — Chrome, Safari, Firefox, or any other — with no app to install. The platform is mobile-optimized and loads quickly even on 4G connections.

All features are available through the browser: registration, login, Pix deposits, all games, live Sports Betting, and withdrawals. For quicker access on mobile, you can add the site to your Android or iPhone home screen, creating an app-like shortcut without taking up any storage space.

Accounts may be temporarily suspended due to: an active self-exclusion (activated by the player), a KYC verification pending after a withdrawal request, a security review triggered by unusual login attempts, or suspected fraudulent activity under investigation.

To check your account status and the reason for the suspension, contact support via live chat or at suporte@7cassino.best. If the suspension is temporary due to a security review, the team will walk you through the next steps. If you have an active self-exclusion and wish to return before the period ends, visit the responsible gambling section to understand the process.

Pix withdrawals are processed within 3 minutes of the request, available 24 hours a day, 7 days a week, including weekends and holidays. The amount is sent directly to the Pix key linked to your CPF at your bank of choice.

In some cases, especially on the first withdrawal or for amounts above the standard limit, a security review may extend the processing time to up to 24 business hours. If your withdrawal has been pending for more than 3 minutes with no explanation, contact support via live chat to check the status.

7cassino accepts the following deposit methods, all in BRL (R$): Pix (primary, approved in up to 30 seconds), boleto bancário (approved within 1–2 business days after payment), Visa, Mastercard, and Elo credit cards, debit cards, Mercado Pago, and PicPay.

For withdrawals, the available methods are Pix to the key linked to your CPF (within 3 minutes) or bank transfer (TED) to Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian banks (1 business day). All amounts are in BRL, with no currency conversion and no fees charged by 7cassino.

No. Due to regulation and security requirements, 7cassino processes withdrawals exclusively to accounts linked to the CPF of the account holder on the platform. This applies to both Pix and bank transfers (TED).

Withdrawal attempts to third-party accounts are blocked by the system and may trigger a security review on your account. If you have changed banks and need to update your Pix key, simply use your CPF key at the time of withdrawal — it works with any bank where your CPF is registered as an active Pix key.

Under normal conditions, Pix deposits appear in your account in under 30 seconds. If your balance hasn't been credited after 5 minutes, first check your bank statement to confirm the payment was actually debited and processed — sometimes the QR Code expires before the payment goes through.

If the amount was debited from your bank but hasn't shown up in your 7cassino account after 15 minutes, contact support via live chat and provide: your Pix payment receipt (with the E2E transaction code), the amount, date, and time. The team will locate the transaction and manually credit it if needed — typically resolved in under 30 minutes.

The minimum Pix withdrawal at 7cassino is R$ 20.00. Maximum limits per transaction and per period (daily, weekly, monthly) vary based on your account verification level and player history. For fully KYC-verified accounts, the standard withdrawal limit is shown in your account cashier settings.

Withdrawals above the standard limit may be split into multiple transactions or require manual review. To check the specific limits on your account or request a limit increase, please contact support.

No. 7cassino charges no fees on deposits or withdrawals. The amount you deposit via Pix is credited to your account in full in BRL, with no deductions. The amount you request to withdraw is transferred in full to your bank account.

Your bank may charge fees depending on your account plan, but this is independent of the platform. Most Brazilian digital banks, such as Nubank, Banco Inter, and C6 Bank, do not charge fees for Pix transactions.

Boleto bancário deposits take 1 to 2 business days to clear after payment — that's the standard processing time for the Brazilian banking system, not a 7cassino limitation. To play the same day, we recommend using Pix, which is approved in under 30 seconds.

Boletos expire 3 calendar days from the date they are generated. If a boleto expires before payment, you will need to generate a new one in your account cashier.

The most common reasons for a pending or declined withdrawal are: incomplete KYC (identity verification still pending), bonus balance with an unmet rollover requirement, a destination Pix key that does not match the CPF on the account, or an ongoing security review.

To find out the exact reason, check the notifications in your account or contact support via chat. The team will explain precisely what is pending and what you need to do to release the withdrawal. Most pending KYC cases are resolved within 48 business hours of document submission.

Rollover (also known as wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw any winnings from it. For example, if you received a R$ 100.00 bonus with a 30x rollover, you need to place bets totaling R$ 3,000.00 before the bonus balance is converted into real, withdrawable funds.

You can track your rollover progress under My Account → Bonuses → Progress. Bets on different games may contribute different percentages toward the rollover — contribution rates by game category are published in the promotion Terms. The deadline to complete the rollover is counted from the moment the bonus is activated.

Yes. You can decline the bonus before your first deposit by letting support know or by enabling the bonus block option in your account settings under Responsible Gambling. With this option active, all deposits are credited in full as real balance, with no bonus attached and no rollover — meaning the balance can be withdrawn at any time without any additional restrictions.

If a bonus has already been credited and you want to cancel it, you can request cancellation through support. The bonus balance will be removed, but your real deposit balance remains available for playing and withdrawals as normal.

Free spins are complimentary spins on specific slots indicated in the promotion. Once credited, they appear under My Account → Bonuses → Available Spins. To use them, open the specified slot and the spins are applied automatically when the game loads.

Free spin winnings typically have a rollover requirement before they can be withdrawn. Free spins also have an expiration date — usually 7 days after activation — so we recommend using them as soon as possible. The bet value per spin and eligible slots are listed in the promotion's Terms.

The weekly cashback returns a percentage of your net losses from the previous week. Net loss is calculated as the total deposited minus the total withdrawn and the remaining balance for the period. Cashback is credited automatically at the start of each week for eligible accounts.

The cashback has a 1x rollover — you need to wager it once before withdrawing. Unlike a deposit bonus, the cashback rollover is intentionally low because it is compensation for losses. Calculation details and eligibility requirements are listed on the active promotion page.

The promo code field is available on the registration form. If you already have an account, promo codes can be entered under Promotions → Redeem Code, or directly in the deposit flow, depending on the type of promotion linked to the code.

Expired or already-used codes will generate an error message — in that case, check the validity with support. Each code has a specific expiry date and conditions described in the communication where it was shared.

7cassino runs regular tournaments tied to sporting events such as the Brasileirão Série A, Copa do Brasil, and Libertadores, as well as slots championships with prizes in BRL. To participate, go to the Promotions section on the platform after logging in and sign up for the active tournament.

Participation generally requires a minimum deposit or a minimum number of bets during the tournament period. The rankings are published in real time, and prizes are distributed automatically at the end of the period to qualifying players according to the competition rules.

Yes. All games available at 7cassino use RNG (Random Number Generator) certified by independent game testing laboratories. This ensures results are genuinely random and that the platform cannot interfere with the outcome of any round.

The RTP (Return to Player) for each game is published before you start playing. Live casino games use physical cards and physical roulette wheels broadcast in real-time HD video, with no digital alteration of results. All of 7cassino's partner providers are certified by recognized international regulatory bodies.

Go to Sports Betting after logging in, choose your sport and competition (Brasileirão Série A, Copa do Brasil, Libertadores, volleyball, NBB, UFC, etc.), select your betting market (result, goals, handicap, corners, and dozens more), and enter your bet amount in BRL.

Odds are displayed in decimal format. The potential return is calculated automatically before you confirm. For live betting, odds update in real time as the match progresses. The Cash Out feature lets you close a bet early to lock in part of your winnings or reduce a loss before the final result.

Crash games like Aviator and Spaceman work like this: you set your bet amount in BRL before each round begins. Once the round starts, a multiplier climbs (1.00x, 1.50x, 2.00x, 5.00x...) and you need to click "Cash Out" before the multiplier crashes. If you cash out in time, your payout is the bet amount multiplied by the multiplier at that moment. If you don't cash out before the crash, the bet is lost.

You can set an auto cash-out value — for example, cashing out automatically when the multiplier reaches 2.00x. You can also place two simultaneous bets with different strategies in the same round. The multiplier for each round is determined by certified RNG.

The 7cassino Live Casino streams blackjack, roulette, baccarat, poker, and game show tables in HD video with live dealers. Some tables feature Brazilian Portuguese-speaking dealers, creating a more familiar experience for players in Brazil.

To get started, go to the Live Casino section after logging in, choose your table, and click to join. You interact with the dealer via the table chat, and bets are placed in BRL directly through the interface. Minimum recommended connection: 4G or stable Wi-Fi for uninterrupted streaming. Available 24 hours a day.

Cash Out lets you settle a bet before the event's final result, receiving a real-time value calculated based on current odds and how the game is progressing. If your bet is winning, Cash Out locks in part of the profit without waiting for the final whistle. If it's losing, you can recover part of the amount wagered.

To use it, go to My Bets → Active Bets, find the bet, and click Cash Out. The available amount is shown in real time — you decide whether to accept it or not. Cash Out is available for most football markets (Brasileirão, Copa, Libertadores) and other sports, but not for all markets and events.

Progressive jackpots are prize pools that grow automatically with every bet placed on the game by any player — at 7cassino or on other platforms offering the same title. A portion of each bet contributes to the accumulated prize.

The jackpot can be triggered randomly during gameplay or by specific symbol combinations, depending on the title. The prize value is displayed in real time at the top of the game. Once won, the jackpot resets to zero and starts accumulating again. Go to the Jackpot to view available titles and current accumulated prizes.

Yes. In addition to football, 7cassino offers betting on volleyball (Superliga Masculina e Feminina, VNL, Olympic Games), basketball (NBB — Novo Basquete Brasil, NBA, EuroLeague), MMA (UFC — Ultimate Fighting Championship, Bellator), e-sports (CS2, League of Legends, Dota 2, Valorant), tennis, and more.

Volleyball bets are available in the Volleyball from the menu, with specific markets for sets, points, and match result. For MMA/UFC, markets include winner, method of victory, and rounds. Live betting availability varies by event and can be checked in the Live Betting section.

KYC (Know Your Customer) is the identity verification process required by financial regulation. At 7cassino, KYC is requested to process withdrawals above a certain amount or when the compliance team identifies the need for additional verification.

The required documents are: a national ID (RG) or driver's license (CNH) showing both front and back (clear photo, no glare), a selfie holding the document next to your face, and a recent proof of address (utility bill or bank statement showing your name and address). Submit them under My Account → Verification. Review takes up to 48 business hours after all documents are received.

7cassino is fully compliant with the LGPD (Lei Geral de Proteção de Dados — Law No. 13.709/2018). Your personal data is collected exclusively for the stated purposes: account operation, payment processing, fraud prevention, and compliance with regulatory obligations.

No data is sold to third parties. Sharing with partners only occurs when necessary for platform operations (payment processors, game providers) and always on a proper legal basis. To exercise your rights of access, correction, deletion, or data portability, contact us at suporte@7cassino.best. Learn more at Privacy Policy.

If you suspect unauthorized access, take these steps immediately: change your password through your account settings (Security → Change Password), review your session history under Settings → Connected Devices and end any unrecognized sessions, and enable 2FA if you haven't already.

Next, contact support via live chat and describe what happened. The team reviews your access history, checks for suspicious transactions, and if unauthorized access is confirmed, will reverse any unauthorized transactions and strengthen your account security. Support is available 24 hours for urgent security situations.

Yes. All communication between your device and 7cassino is encrypted with TLS 1.3 and SSL 256-bit — the same encryption standard used by Brazil's leading banks. You can verify the connection's security by checking the padlock icon in your browser's address bar before entering any information.

For your security, always access 7cassino directly at 7cassino.best, without clicking links from unsolicited emails or messages. Fake sites that mimic legitimate platforms are a common scam — always check the address in your browser bar before logging in.

Never. The 7cassino team will never ask for your password via chat, email, WhatsApp, or any other channel. If you receive a message claiming to be from 7cassino and asking for your password, it's a scam attempt — do not reply and report it immediately through the official chat on the platform.

To verify your identity, support may ask for information such as your registered email, the last 3 digits of your CPF, or your date of birth — never your full password. Keep your password private and use a unique password for 7cassino, different from the ones you use for email, social media, and other sites.

Go to My Account → Settings → Responsible Gambling → Deposit Limit. You can set a maximum amount to deposit per day, per week, or per month. The limit takes effect immediately after being set and automatically blocks any deposit attempt that exceeds the defined amount, regardless of the payment method.

Lowering a limit takes effect immediately. Increasing a limit that has already been set requires a 7-day waiting period — time to reflect on whether the increase is truly necessary. We recommend setting your limits before making your first deposit.

Your real deposit balance remains untouched during self-exclusion — it is not lost or zeroed out. For temporary self-exclusion, once the set period ends, your balance will be available as normal for withdrawal or to continue playing.

For permanent self-exclusion, your available balance can be withdrawn via Pix before confirming the closure. Support will guide you through the process step by step. Any bonus balance with an unfulfilled rollover will be forfeited, but real deposit balance is always preserved.

Treatment for behavioral addiction, including gambling addiction, is available free of charge through the Unified Health System (SUS) at the Psychosocial Care Centers for Alcohol and Drugs (CAPS AD), present in cities across Brazil. To find the nearest CAPS AD, call 136 (National SUS Information Hotline, free of charge) or visit the Basic Health Unit (UBS) in your neighborhood.

CVV (Centro de Valorização da Vida) also offers phone support at 188, available 24 hours a day, free of charge. 7cassino encourages any player who notices signs of compulsive behavior to seek help without hesitation. Visit our Responsible Gambling for more information on warning signs and the available control tools.